At a friend’s tech support job in the Dell back office:
Caller: My computer isn’t working. The screen refuses to turn on.
My friend: Sir, I’d have to ask you first, is that a Dell computer you have?
Caller: I think so. The logo looks familiar.
My friend: Sir, the logo reads “DELL”. You can’t miss it.
Caller: Yeah, it looks kinda like the logo.
My friend: Sir, if you can’t read the logo, can you please describe the computer to me, so that I know what you have?
Caller: I have this satellite receiver on top of my screen. It came with the computer.
My friend: Satellite receiver???
Turns out, the caller did have a Dell computer. The caller had placed his monitor upside down, and wasn’t able to read “Dell” off the logo. The “satellite receiver” was the monitor’s inverted swivel stand.
Monday, October 04, 2004
Understanding Users: Hardware
Posted by Rakesh Pai at 11:32 AM
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